Notice Board

Please see all our latest announcements below:

NHS England – National Data Opt Out

The national data opt-out programme allows a patient to choose if they do not want their confidential patient information to be used for purposes beyond their individual care and treatment – ie for research and planning. 

This is a programme run by NHS England, not by individual surgeries, and opt outs have to be managed by patients, or people acting for them by proxy, as they have control over setting or changing their own opt-out choice and can change their mind at any time. This is not something the surgery can manage on behalf of patients.

More information about NHS England’s data collection/ extraction programmes can be found here:

We have gathered together below some information that patients may find useful if wanting to opt out:

Patients who can choose to set a national data opt-out

Anyone who has an NHS number and has registered for care or treatment with the NHS in England can set an opt out if they wish to, even if they don’t currently live in England.

Patients who can set an opt-out choice for themselves

If a patient is aged 13 or over, they can set their own opt-out choice using the online service, the telephone service, the NHS App, or ‘print-and-post’, completing a form by hand and sending it in.

Patients who can set an opt-out choice on behalf of someone else

Someone can set an opt-out choice on behalf of a patient, by proxy, if:

  • they are the parent or legal guardian of the patient, who is a child aged 12 or under
  • they have a formal legal relationship with the patient, for example they have legal power of attorney or are a court-appointed deputy

They can only do this using the ‘print and post’ service.

Changing an opt-out choice

An opt-out choice can be changed at any time by the patient or their proxy.

Using the online service

Patients can set their own opt-out choice by visiting using any internet enabled device. So that the service can confirm their identity, they will need to provide:

  • their NHS number, or their postcode (as registered with their GP practice)
  • their mobile phone number or email address provided previously at a GP practice or other NHS service

The online service is available 24 hours a day, 7 days a week.

Using the NHS App

Patients who have registered for the NHS App using NHS login can set a national data opt-out using the app.

Using the telephone service

Patients can set their own opt-out choice by calling 0300 303 5678.

Calling this number should cost no more than calls to a normal landline number.

The telephone service is available 9am to 5pm, Monday to Friday, apart from on English bank or public holidays.

Using ‘print-and-post’

If a patient is unable to use the online or telephone service, or would prefer not to, they can compete a paper form and post it.

The form can be downloaded from or requested by calling the telephone service on 0300 303 5678.  

Patients in prison or secure settings

There are special arrangements for patients in prison or other similar secure settings, known as detained and secure estates. A health and care professional can help register a patient’s opt-out choice. See Guidance for detained and secure estates.


During the process of setting their opt-out choice, the patient can choose their preferred communication method:

  • email
  • SMS text
  • letter

Once the process has been completed, the patient will receive a confirmation that their national data opt-out choice has been set.

Message from NHS Kent and Medway – Issue with IT systems   

We apologise for any delays patients may experience in receiving test results recently. Due to a problem with the IT systems used by the hospital there have been issues in receiving test results from pathology and radiology in the normal way. 
These IT issues have caused significant difficulties and additional work for your GP practice as they had to undertake additional work to help resolve this.
Please be assured that urgent test results are prioritised in the usual way.
We apologise for any inconvenience or concern this may have caused.
NHS Kent and Medway

East Kent Hospitals’ waiting patients support service

The East Kent Hospitals (EKHUFT) waiting patients support service can access waiting lists and advise patients of their current prioritisation.

Patients can use this new service rather than contacting the practice. The service is online via the Trust’s website and is also available by telephone on 01227 783145 from 9am to 4pm Monday to Friday. You can also book you blood test appointment at the hospital using this number.

Dr Warrilow Retirement

Dr Warrilow will be retiring from general practice at the end of March 2022.  We are very fortunate that Dr Warrilow will continue to work at the practice for 2 days a week leading on minor surgery and MSK joint injections. Dr Dunnet will be assuming the role of senior partner and we are delighted that Dr Catherine Norwood will be joining the partnership. 

We are very grateful to Simon Lake, Chair of the Patient Participation Group, and to Yvonne Fernando, Chair of the Patient Gardening Group, for the following tributes to Dr Warrilow; thank you, we couldn’t have put it better ourselves!

Dr Warrilow Retirement – note from Simon Lake, PPG Chair

After 25 years of working as a GP with us at Charing Surgery, Dr Warrilow (Bill) has decided to retire from general practice and step down as Senior Partner. He will remain with the practice, working a couple of days a week, to focus on minor surgery and MSK treatments.

Bill is South African and trained in Cape Town. After spells in Canada and Germany working as a Civilian Practitioner and General Surgeon for the Royal Air Force respectively, he planted his roots in Kent in the 90’s.  He started with us in 1997 and has been at the heart of Charing ever since.  

Over the last 6 years I have been privileged to be a patient of Bill and latterly as a participant of our Patient Participation Group (PPG) when he and his most marvelous team guided us through the perilous COVID journey; one of the greatest medical and social challenges of modern times.

During this time, I have got to know Bill and have realised not only is he an extremely gifted, caring doctor but also a wonderful man, who is hugely respected by his team and our community. So many residents have told me that Bill has that rare gift of seeming to be able to spend as much time with a patient as is required, to deal with anything from a minor ailment to the most complex of illnesses; he is never rushed. In so doing he delivers his care with calmness and dignity which is the sign of the true professional he is. His ability to use sporting analogies, especially rugby, and his great humour to get his message across, even when delivering less than positive news, is a unique gift. Also, like many great professionals, he is not shy in sharing his thoughts and is known to sprinkle gentle irreverence into any conversation with a twinkle in his eye. 

As I walk around Charing, if a conversation turns to our Medical Practice, there is never anything else other than positive feedback for our own Dr Warrilow. Never a raised eyebrow, a sigh, or an intake of breath. His name brings a smile to everyone. Goodness knows how many patients he has helped during his Charing tenure and that help will not stop yet.  

Bill’s achievements in his 25 years include: supporting the NHS to design services that now deliver care to patients across the whole of the Ashford area; overseeing the transition to the current building from the house that was previously the surgery; the growth of the practice from 4,000 to 11,000 patients and 15 staff to 65 today, as well as the expansion of services offered by the practice to ensure patients, can receive as much care as possible, close to home. Bill’s passion has always been holistic care and his enthusiasm for wellbeing has seen the surgery develop walking groups, the award-winning Gardening Group, and the respiratory rehabilitation group.

Perhaps his greatest legacy is that his values are shared by the team he leaves as we transition to the equally excellent Dr Dunnet as senior partner. Charing Medical Practice will not miss a beat as the high standards of the pharmacy, clinical care, health and wellbeing continues. As Bill himself often says, it is all about the team. 

Dr Warrilow Retirement – note from Yvonne Fernando, Chair of the Patient Gardening Group

We are so very fortunate to have Dr Warrilow, Bill, Dr Bill in our community, looking after us. His gentle, respectful and caring nature is a testament to the role of a GP –and a very special one at that.  And I’m sure I speak on behalf of many, many patients when I say that.  In the time I’ve known him (now some 12 years) he has always gone above and beyond…and then some! He is so highly regarded it is a privilege to get time with him.  I know many patients, including me, highly value his openness, his regard for the mindbody system and that he welcomes new ideas and approaches.  As I say, we are and have been very fortunate indeed.

Home BP monitoring sheet

Use this form if you want to monitor your BP at home and submit us the reading. 


  • Book and cancel appointments
  • Order repeat prescriptions
  • View your GP medical record
  • Check your symptoms

Download the NHS App to access a range of NHS services 24/7

List of Services in East Kent

Click here for a list of various services you can access when required in East Kent. 


Urgent Treatment Centre (UTC) at William Harvey Hospital site

Ending of the Minor Injuries Service at Charing Surgery. Ending of the Rural weekend service (held at Tenterden and Hamstreet Surgeries) 

Following a change in national policy, the minor injury service and the rural weekend service (held at Tenterden and Hamstreet surgeries) have been stopped by the CCG as of 30th October 2020.

A new Urgent Treatment Centre (UTC) now runs out of William Harvey Hospital and has been set up to deal with minor illnesses and minor injuries which would normally have been dealt with at this surgery. It is open 24 hours a day, 7 days a week, including bank holidays.

From 1st November 2020, appointments for the following minor illnesses and minor injuries will be dealt with at the UTC and appointments should be booked by calling 111.

Strains and sprains
Skin infections and rashes
Eye problems
Coughs and colds
Feverish illness in adults
Feverish illness in children
Abdominal pain
Vomiting and diarrhoea
Emergency contraception
Suspected broken limbs
Minor head injuries
Cuts and grazes
Bites and stings
Minor scalds and burns
Ear and throat infections 
UTC will deal with the above conditions

Any complaints, queries or concerns about this change in service provision should be directed to Kent & Medway CCG:

For any other health issues which are not included in the above list, please continue to contact the surgery in the normal way either by calling reception or by submitting an eConsult via the practice website.

DVLA and “Fit to Drive”: Section 88 of the Road Traffic Act 1988

During COVID many drivers’ licences have expired and DVLA gave extensions so that they could continue to drive and work. For many drivers though this extension is coming to an end. Drivers are now being told by the DVLA to ask their GP if they are “fit to drive” so that they can continue to drive under Section 88 of the Road Traffic Act 1988 (RTA 1988)DVLA has produced a leaflet that explains RTA 1988

GPs are not confident to advise patients whether or not they are fit to drive, and in normal circumstances, we would provide a factual report for DVLA so that their expert medical advisers can decide upon fitness. If we provide an opinion that someone is fit, and then an accident occurs, are we liable? If we say a patient is not fit, then this can adversely affect both patient wellbeing and our long-term relationship with that patient.

For these reasons, we are unable to provide this assurance, but we can provide you with a copy of your medical record which you are able to share with the DVLA to support your fitness to drive.  Should you wish for a copy of your medical record, please complete a SARs request (click here to download) and return it to

School absence note requests

Following joint work by the Department of Health and Social Care and the Department for Education (DfE), School Reopening Guidance issued by DfE has reminded schools they should not encourage parents to request unnecessary medical evidence i.e. doctors’ notes from their GP when their child is absent from school due to illness (p33).

If evidence is required, it can take the form of prescriptions, appointment cards, text/email appointment confirmations, etc. Input from GPs should only be sought where there are complex health needs/persistent absence issues.

This guidance also confirms the procedure for clinically extremely vulnerable children, and for those absent from school due to Covid-19 and self-isolation.

Therefore, we ask that patients do not call or email the surgery to ask for doctor’s notes to support children’s absences.

Named GP

Please note that all of our patients, including those over 75s, have been allocated a named GP, and should you wish to find out who your allocated GP is, please ask reception who will be pleased to let you know. Any patient aged over 75 who hasn’t had contact with the surgery in the last 12 months can request a review with an appropriate clinician. Please contact reception to request this.

Shopping Cart