COVID-19 Latest Advice and Update
DO NOT COME TO THE SURGERY OR PHARMACY IF YOU HAVE ANY OF SYMPTOMS OF COVID 19.
Please take a take a lateral flow (LFT) test to establish if you have covid.
For information about the latest self-isolation requirements , please click here: When to self-isolate and what to do
For assistance with Covid-19 symptoms, please access NHS 111 online or call 111.
Your GP cannot test for Covid 19. To see if you qualify for testing and to arrange it, please go to gov.uk/GETTING TESTED
RECOVERING FROM COVID 19
If you’re recovering from Covid 19, you may still be experiencing some symptoms and coming to terms with the impact that the virus has had on your physical and mental wellbeing. Please visit www.yourcovidrecovery.nhs.uk/ to help you understand what has happened and what you might expect as part of your recovery.
ACCESS TO THE SURGERY
The surgery is open 8am to 6.30pm, Monday to Friday. Although we are managing access to the surgery by screening patients at the door, the surgery is very much open and so if you are unwell or have significant illnesses, you should still call us and ask us for help. The GP or ANP will discuss whether you need to be seen and invite you in for a face-to-face appointment if required.
In order to be able to book telephone consultations over the phone, request prescriptions and look at test results, please register for Patient Access or the NHS App. You can call reception to arrange this and we can take ID via Facetime/video call.
Patients can also now book online consultations with a GP using e-Consults. Please go to the Book Appointments page and click the e-Consults banner at the top.
Please ensure the surgery has your mobile number so that we can keep you updated as we will continue to text patients with the latest information.
Patients must bring a face mask and wear it at all times in the surgery or pharmacy.
NHS guidance for masks and social distancing is still in place across all health services, including GP practices and pharmacies. All patients will still need to wear a mask when attending the surgery or pharmacy. This is so that the most vulnerable people can continue to safely attend for advice, care and treatment and to protect our staff. If you have a medical exemption which means you cannot wear a face covering, please let the receptionist know this when booking your appointment so that they can arrange a time for you to be seen in our hot room.
The surgery is unable to provide exemption letter for the wearing of masks. Government advice about exemptions can be found at gov.uk/EXEMPT FROM WEARING FACE COVERING
The pharmacy is open all day (Monday 9am to 6pm, Tuesday – Friday 8am to 6pm, Saturday 9am to 1pm). Access is through the main pharmacy doors and we ask that patients observe social distancing guidelines and we do not have more than 2 patients in the pharmacy at any time. In line with government guidance, patients MUST wear a mask when coming into the pharmacy.
If you have a cough or fever, please do not come to the pharmacy but ask a friend, family member or volunteer to collect your prescription. If you have a cough and/or fever and have to come to the pharmacy to collect the prescription yourself, please stay in your car and call the pharmacy so that a member of the pharmacy team will bring your prescription to your car. This service should only be used by patients who have cold or fever symptoms and cannot get another person to collect their prescription and must not be used for any other reason.
We are now sending text messages to patients to advise that their prescription is ready to collect. Please do not attend the pharmacy until you have received a text. If you would like to be part of this service then please ensure you inform the pharmacy of your mobile number.
We are with you is a local talking therapy provider. Get free, confidential support with alcohol, drugs or mental health. They are also providing webinars. Click here to take you to their site to register for their webinars.
SUPPORT AND HELP
The Ashford Rural Primary Care Network (Charing, Tenterden, Hamstreet and Woodchurch Surgeries) has created a website with helpful information about where to find help and support during these difficult times: www.connectingashfordrural.co.uk
This may be a worrying time and some may find they are struggling with their mental health. Please visit Kent.gov.uk/MENTAL HEALTH for the link to how to self-refer for psychological therapies – these can be done online and over the phone too.