Book Appointment

PLEASE CALL 999 FOR ANY MEDICAL EMERGENCIES.

How to access Charing Surgery – please watch this short video 

CORONAVIRUS: Currently, our routine appointment is a triage call and then the GP will book an appointment face to face, if necessary. Please click here for the latest guidance.

When you ask our receptionist for a GP appointment, they will first book you a telephone consultation to speak with the GP. The use of telephone consultation enables the GPs to meet the needs of a greater number of patients each day as well as ensure the patient is dealt with in the best and most efficient way possible. If you have a preference for a clinician your request can be facilitated based on the availability.

If the GP decides you need a face to face appointment, they will book this for you themselves. To help the GPs manage the calls as efficiently as possible we have asked our receptionist to ask you for a brief description of your symptoms

Once we have reached full capacity for the day, our receptionists will be unable to deal with your request for a GP appointment but will advise you of your options.

What to do when we are closed?

Please use NHS 111 if you need medical help. The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Don’t waste time going to the wrong place – phone NHS 111 or go online: 111.nhs.uk

24/7 Urgent Treatment Centre (UTC) at the William Harvey Hospital.

Minor injury service at Charing and weekend urgent care at Tenterden and Hamstreet have been stopped by the CCG. 

From 1st November 2020, treatment for the following ailments will now be dealt with by the UTC.

  • Strains and sprains
  • Skin infections and rashes
  • Eye problems                                      
  • Coughs and colds
  • Feverish illness in adults                    
  • Feverish illness in children
  • Abdominal pain                                               
  • Vomiting and diarrhoea
  • Emergency contraception                   
  • Suspected broken limbs
  • Minor head injuries                             
  • Cuts and grazes
  • Bites and stings                                              
  • Minor scalds and burns
  • Ear and throat infections

Appointments should be arranged by calling 111. Click here for more information

Home visits

Home visits can be made by doctors, nurses, and district nurses but only when patients are genuinely bedbound and unable to visit the surgery. They are made at the discretion of doctors and will depend on the demand of the day. Please note that lack of transport is not in itself grounds for a home visit and should only be requested if the condition would be made worse by travel or cause undue distress.

Your responsibility, including keeping appointments

Please help us to help you. Use all your appointments appropriately. If you cannot come for your appointment, please call and cancel it in time, so that it can be utilised for another patient. Appointments are valuable, and to minimise cancellations or ‘Do not shows’, we offer a free text reminding service to remind patients of their upcoming appointments. You can also cancel your appointment when you receive this reminder. Please let reception know your mobile telephone number and we will add you to our telephone reminder service. Please let us know if you change your name, address, email or telephone number. If you have requested a call back from the doctor, please try and keep your phone accessible so that the doctor can reach you and if possible please also try to give a landline number as well as a mobile. Test results take time to reach us, so please do not ring before you have been asked to do so. Please direct all enquiries to the hospitals/consultant about test results ordered by them. Remember, you are responsible for the health of your children and of yourself. We will give our professional help and advice and we ask that you please act upon it.

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