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CORONAVIRUS: Currently, our routine appointment is a triage call and then the GP will book an appointment face to face, if necessary. Please click here for the latest guidance.

When you ask our receptionist for a GP appointment, they will first book you a telephone consultation to speak with the GP. The use of telephone consultation enables the GPs to meet the needs of a greater number of patients each day as well as ensuring the patient is dealt with in the best and most efficient way as possible

If the GP decides you need a face to face appointment, they will book this for you themselves. To help the GPs manage the calls as efficiently as possible we have asked our receptionist to ask you for a brief description of your symptoms

Once we have reached full capacity for the day, our receptionists will be unable to deal with your request for a GP appointment but will advise you of your options.

24/7 Urgent Treatment Centre (UTC) at the William Harvey Hospital.

Minor injury service at Charing and weekend urgent care at Tenterden and Hamstreet have been stopped by the CCG. 

From 1st November 2020, treatment for the following ailments will now be dealt with by the UTC.

  • Strains and sprains
  • Skin infections and rashes
  • Eye problems                                      
  • Coughs and colds
  • Feverish illness in adult’s                    
  • Feverish illness in children
  • Abdominal pain                                               
  • Vomiting and diarrhoea
  • Emergency contraception                   
  • Suspected broken limbs
  • Minor head injuries                             
  • Cuts and grazes
  • Bites and stings                                              
  • Minor scalds and burns
  • Ear and throat infections

Appointments should be arranged by calling 111. Click here for more information