Book Appointment

The busiest time is between 8.00-10.00am and therefore for non-urgent matters we would request that you ring later in the morning.

Book Appointment

Please note that our appointment booking system changes on the 4th November 2014. All patients who have used on-line booking prior to this date will need to be given new registration details.  Please contact the surgery reception and new details will be printed off for you. We apologise for any inconvenience.

We run a telephone triaging system by the doctors as the first point of contact for all patient appointments with a doctor. This means that after phoning in, you will receive a call back from a doctor that morning or afternoon to discuss your needs. Depending on how busy the surgery is, the call back time from the GP can vary from a few minutes to a couple of hours. You can add your name to the triage list by using the automated telephone service, online booking system, speaking to a receptionist or by visiting the Surgery. However, if you have any difficulty in using the telephone, please let the receptionist know and we will find other ways of helping you.

Please let the receptionist know about the reason for your call and this will help us to prioritise the call. If it is an ongoing condition, mentioning the doctor you have been seeing will help to maintain the continuity. You can also specify if you have a preferred time for the call back and where possible, we will try to respect that.

In general we aim to either

  1. Deal with your problem by telephone.
  2. Book you an appointment for that day or at an agreed time with the most appropriate clinician to help you, allowing continuity of care and use of our doctors’ individual expertise.
  3. Organise investigations and arrange a follow up appointment.

Telephone calls to discuss results or follow up can be booked in advance- please speak to a receptionist.

This system has enabled us to minimise waiting times to speak to and see a doctor with positive feedback from patients, and prevents an accumulation of problems so that each appointment can deal with one problem.

Nursing appointments for things like blood tests, contraceptive prescriptions, injections and dressings can still be booked in advance as can baby checks, post-delivery checks for mums and other specific appointments.

Please note that the appointments are only for 10 minutes and limit your consultation to the urgent problem only.

Depending on the demand, we also operate a sit-and-wait Surgery at various times to help patients with urgent problems.

Please call 999 for any medical emergencies.

Home visits
Home visits are intended only for patients who are seriously ill, terminally ill, bed bound or too frail or ill to come into the surgery, in which case your GP may decide  to visit you at home. Please note that lack of transport isn’t a reason for a home visit. Home visits are done in the middle of the day, so ideally please ring before 10.30 in the morning to ask for an appointment.

Please help us to help you
Use all your appointments appropriately. If you cannot come for your appointment, please call and cancel it in time, so that it can be utilised for another patient. Appointments are valuable, and to minimise cancellations or ‘do not shows’, we offer a free text reminder service to remind our patients of their upcoming appointments.  Please let Reception know your mobile telephone number and we will add you to our text reminder service.

If you have any queries about the booking system, please speak to a receptionist.

 

Text size: normal | large | larger
Cosmetic Clinic NHS Choices
Visit our Facebook page Follow us on Twitter Visit our LinkedIn page